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Update on Boil Water Advisory for Limited Areas of New Orleans East
For Immediate Release
November 21, 2019

NEW ORLEANS- The precautionary boil water advisory for limited areas of New Orleans East is still in effect. Sewerage & Water Board of New Orleans (SWBNO), in consultation with the Louisiana Department of Health (LDH), is testing water quality samples, which may take up to 24 hours to achieve results.

SWBNO will notify residents and businesses when the boil water advisory is canceled. Customers in other areas of the city are not affected and do not need to boil their water.

We now know the cause of the pressure drop was not due to a water main break. Crews were testing valves in the affected area. All actions taken during that work will be thoroughly reviewed.

SWBNO, in partnership with the Louisiana Department of Health, issues boil water advisories out of an abundance of caution for areas where water pressure drops below 20 pounds per square inch (psi). The concern is that a pressure drop inside a water pipe could allow bacteriological contaminants to enter.

Healthy adults should take the following precautions:

Washing hands:  Use soap and tap water, dry hands, then apply hand sanitizer; the safest option is to wash with bottled or boiled water.

Showering or bathing: Be careful not to swallow any water. Infants, young children and disabled persons should be supervised to ensure water is not ingested. Residents with open wounds, chronic illness or weakened immune systems should use boiled or bottled water to bathe until the advisory is lifted.

SWBNO will notify residents when the boil water advisory is canceled. If you have any questions, please call 52-WATER (504.529.2837).

INSTRUCTIONS FOR BOILING WATER

Bring water to a rolling boil in a clean container for a full minute. If the water has a flat taste afterward, shake it in a bottle or pour it from one container to another.

Please review general and LDH recommendations for managing a boil water advisory at http://ready.nola.gov/plan/boil-water/

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