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Sewerage and Water Board of New Orleans
Our mission is to provide safe drinking water to everyone in New Orleans; to remove waste water for safe return to the environment; to drain away storm water; to provide water for fire protection; to provide information about products and services; and to do all of this continuously at a reasonable cost to the community.
Have a question about your account?
Call (504) 529-2837 M-F, 7AM-7PM
or click here to email us.
Report water and sewer leaks
Call (504) 529-2837 anytime, 24/7
or click here to report it online.
NOLA Ready Are You NOLA Ready?
Sign Up for Emergency Alerts
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Fight the freezing temperatures by protecting your pipes!
Updated 1/16/2025 5:27:00 PM

 

As temperatures drop each winter, concern grows that water can turn to ice in your plumbing system. Water expands when it freezes, an effect that can crack or break exposed pipes. And a broken pipe can cause serious damage after it thaws and water starts flowing again.

 

Remember, just a little water goes a long way. As the outdoor temperature approaches 32 degrees, turn on the indoor faucet farthest away from your water meter. Run only one faucet with no more than a trickle or water, about as thin as a standard strand of spaghetti, to minimize the chance of water freezing in your pipes.

 

Our emergency line is always available if you need to report leaks or other water-related emergencies. Call 504-52-WATER, choose your language, and press 1.

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Fixed Rate Billing
Updated 1/7/2025 1:42:38 PM

We are aware some customers are experiencing issues with opting in for fixed billing.  We are actively working to resolve the issue. If you are experiencing difficulties, please contact us at 504-52-Water for assistance. 

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22
Board of Directors
9:00 AM