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Sewerage and Water Board of New Orleans
Our mission is to provide safe drinking water to everyone in New Orleans; to remove waste water for safe return to the environment; to drain away storm water; to provide water for fire protection; to provide information about products and services; and to do all of this continuously at a reasonable cost to the community.
Have a question about your account?
Call (504) 529-2837 M-F, 7AM-7PM
or click here to email us.
Report water and sewer leaks
Call (504) 529-2837 anytime, 24/7
or click here to report it online.
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Sign Up for Emergency Alerts
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Our Customer Service Center located at 625 St Joseph St will have adjusted hours due to Mardi Gras
Updated 2/20/2025 12:24:16 PM

Our Customer Service Center located at 625 St Joseph St will have adjusted hours due to Mardi Gras 2025:

-Friday, Feb 21 (8:00am-3:00pm)
-Wednesday, Feb 26 (8:00am-4:00pm)
-Thursday, Feb 27 (8:00am-3:00pm)
-Friday, Feb 28 (8:00am-3:00pm)
-Monday, March 3 (8:00am-3:00pm)
-Tuesday, March 4 (Closed for Mardi Gras)

Our Emergency Call Center is open every day of the year, 24/7. To report a water or sewer issue, please call 504-52-WATER.

Happy Mardi Gras!

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