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Sewerage and Water Board of New Orleans
Our mission is to provide safe drinking water to everyone in New Orleans; to remove waste water for safe return to the environment; to drain away storm water; to provide water for fire protection; to provide information about products and services; and to do all of this continuously at a reasonable cost to the community.
Have a question about your account?
Call (504) 529-2837 M-F, 7AM-7PM
or click here to email us.
Report water and sewer leaks
Call (504) 529-2837 anytime, 24/7
or click here to report it online.
NOLA Ready Are You NOLA Ready?
Sign Up for Emergency Alerts
In honor of Dr. Martin Luther King Jr. our Customer Service Centers are closed Jan. 17
Updated 1/14/2022 1:41:44 PM

Our emergency hotline, (504) 52-WATER, remains open 24/7 to serve you in case of water or sewer emergencies. 

We will resume our Customer Service duties on Tuesday, January 18, 2022.

For your safety and ours, we have resumed a mask requirement when visiting our offices
Updated 12/28/2021 11:35:06 AM

We have resumed mandatory COVID protective measures for those on SWBNO properties. Walk-in customer service operations will require customers to wear face masks. All employees and contractors working on and within SWBNO properties are required to wear face masks, and to the extent practical, socially distance from others.

The Omicron COVID variant has been described as 8 times more transmissible than previous COVID variants and it is on a significant rise in the New Orleans area. This means that the variant may spread more easily and faster. As we provide critical services to the citizens of New Orleans, we must do what we can protect against infection incidents that create workforce shortages that could negatively impact our mission. 

Thank you for your understanding and cooperation. 

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Board of Directors
9:00 AM - View Agenda
Board of Trustees
Canceled (was 10:30 AM)