Our emergency hotline, (504) 52-WATER, remains open 24/7 to serve you in case of water or sewer emergencies. 

We will resume our Customer Service duties on Tuesday, January 18, 2022.

We have resumed mandatory COVID protective measures for those on SWBNO properties. Walk-in customer service operations will require customers to wear face masks. All employees and contractors working on and within SWBNO properties are required to wear face masks, and to the extent practical, socially distance from others.

The Omicron COVID variant has been described as 8 times more transmissible than previous COVID variants and it is on a significant rise in the New Orleans area. This means that the variant may spread more easily and faster. As we provide critical services to the citizens of New Orleans, we must do what we can protect against infection incidents that create workforce shortages that could negatively impact our mission. 

Thank you for your understanding and cooperation.