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Sewerage and Water Board of New Orleans
Our mission is to provide safe drinking water to everyone in New Orleans; to remove waste water for safe return to the environment; to drain away storm water; to provide water for fire protection; to provide information about products and services; and to do all of this continuously at a reasonable cost to the community.
Have a question about your account?
Call (504) 529-2837 M-F, 7AM-7PM
or click here to email us.
Report water and sewer leaks
Call (504) 529-2837 anytime, 24/7
or click here to report it online.
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SWBNO to resume processing fees for bill payments
Updated 4/16/2021 1:28:44 PM

Since the beginning of the pandemic, we've waived processing fees, late fees and shut off procedures for our customers. On May 17, 2021, we'll resume charging processing fees, which means $2.95 will be charged if you opt to pay via debit/credit card online or by phone. There's a $1.50 to pay at a Fidelity Express payment center. At this time, we will continue to waive late fees & shut off procedures and, as always, are willing & able to work with customers who wish to enter a payment plan if they have fallen behind on their monthly payments. Please get in touch at or call 52-WATER and press 2 when you hear the recording to speak to a Customer Service representative or if you would like to pay your bill by phone. 

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