We've opened a critical case with our vendor to correct the issue and are in the process of voiding these bills & rebilling the accounts with corrected bills.

Customers should expect a new bill in the coming weeks with an explanation on the bill & a new due date. If you're on auto-pay, your bill will be corrected before it withdraws your account. If you've paid the sanitation fee, you will see a credit balance reflected on future bills.

We apologize for this inconvenience, but appreciate your patience as we work to make the necessary corrections. As always, if you have a questions about your SWBNO account or bill, please call 52-WATER.