Since the beginning of the pandemic, we've waived processing fees, late fees and shut off procedures for our customers. On May 17, 2021, we'll resume charging processing fees, which means $2.95 will be charged if you opt to pay via debit/credit card online or by phone. There's a $1.50 to pay at a Fidelity Express payment center. At this time, we will continue to waive late fees & shut off procedures and, as always, are willing & able to work with customers who wish to enter a payment plan if they have fallen behind on their monthly payments. Please get in touch at customerservice@swbno.org or call 52-WATER and press 2 when you hear the recording to speak to a Customer Service representative or if you would like to pay your bill by phone.