NEW ORLEANS, LOUISIANA — The Sewerage & Water Board of New Orleans (SWBNO) is joining Mayor LaToya Cantrell’s effort to give New Orleanians a chance to catch up on outstanding debts.  

SWBNO will host Fee Forgiveness Months beginning in October in partnership with Mayor Cantrell’s Amnesty Program.

Between October 3 and December 30, 2022, SWBNO will waive certain late fees for eligible residential customers wishing to reduce – and ultimately eliminate – their delinquent SWBNO bills.  

Eligible residential customers can participate by taking three easy steps:  

Get in touch with us:

• Visit us at 625 St. Joseph Street on the East Bank or 4021 Behrman Place, Suite M-2 on the West Bank, or call us at (504) 52-WATER (504-529-2837) – choose your language option (1 for English, 2 for Spanish, 3 for Vietnamese) and then press 4 for Customer Service.   
• Pay a minimum of 25% of your outstanding delinquent balance. 
• Enter a no-interest payment plan for your remaining balance.  

“We are always committed to making compassion-driven decisions on behalf of all of our customers and encourage anyone concerned about their water and sewer service bill to reach out to us,” said?Ghassan Korban, Executive Director, SWBNO. “We are here to work with you.” 

We encourage any customer who has received a delinquent notice to call our Customer Service Center at 504-52-WATER to explore these programs and other options to avoid service disconnection. SWBNO has trained a team of Customer Service representatives to specifically administer this program at its locations in the Central Business District and Algiers. Staff will be on hand throughout this period to assist customers wishing to participate. Answers to frequently asked questions are available online at www.swbno.org. 

To be eligible, a residential customer’s account must be considered delinquent, meaning more than $50 has been owed for longer than 60 days. Customers participating in the Fee Forgiveness Program can pay using cash, credit or debit cards, or money orders. Personal checks will not be accepted. (This program applies to residential account holders only. Commercial, multifamily, and industrial accounts are not eligible to participate.) 

Low-income customers who cannot pay 25% of their balance may qualify for a reduced down payment. Upon providing proof they participate in one or more low-income assistance programs, customers may qualify for a reduced down payment of 15%. Visit www.swbno.org/CustomerService/PaymentAssistance for details about eligible assistance programs.  

If you are unsure about the status of your account, have a past-due balance that you believe to be under dispute, or are awaiting a hearing, please call 504-52-WATER or visit one of our Customer Service Centers to confirm the status of your account.  

Please visit www.swbno.org for more information or call (504) 52-WATER. For a full list of the City of New Orleans’ agencies participating in the Amnesty Program, please visit: www.nola.gov/amnesty. We look forward to serving you.  

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